OVERVIEW XLCOMM GLOBAL SERVICES ®™ is an Indian outsourcing company operating in the Contact Center / BPO services space providing high-quality, cost-effective solutions to Small & Medium Enterprises.
We provide a complete range of Contact Center Services like Inbound & Outbound Voice Support, Email Support Service Online Chat Support Service.
Our Back Office services include all kinds of Data Entry, Audio To Text Transcription Transaction Processing Our mission has always been to provide clients with better results than those achieved by the client themselves. Our key business differentiators are our proven methodologies, use of best technology and infrastructure, unwavering commitment to quality, strong business ethics and competitive pricing structure. These differentiators translate into enhanced business benefits for our clients from day one. |
INFRASTRUCTURE Our operations facility at Mumbai (India) is designed to match the best standards in networking, computing, security, power-supply and telecommunications services. -
We have 10,000 sq. feet of built up space for our office.
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We have a 2Mbps Leased Line Connection from one of the leading Internet Service Providers in India and also have a 2mbps backup through a Satellite connection from Singtel. Our second location also has a 2mbps internet bandwidth from another provider in India. This means we have 3 different providers in our office which makes for very good redundancy.
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We have a complete power backup for all our equipment (computers etc) for upto 72 Hours and a Genset for all air-conditioning and light fixtures.
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We are a financially strong and debt free company and part of a very big business house of India.
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We also have our own IT Training Institutes out of which we get an endless supply of trained personnel thus making it very easy for us to scale up at a very short notice. |
MANAGEMENT Our management team has in-depth domain expertise, technical & functional knowledge required to run offshore operations for the global enterprise. Our team is experienced in successfully managing offshore call center programs for small & medium organizations and has consistently surpassed targets, achieving an enviable 99.8 % uptime.
DEREK GERRARD - CEO He has been instrumental in building strategic partnerships and a strong and prestigious customer base for XLCOMM GLOBAL SERVICES ®™ over the last 8 years. Derek also heads some key employee development initiatives and takes keen interest in overall human resource development activities. ADIL WADIA - EXECUTIVE DIRECTOR An MBA from a leading university in Pune, with over 8 years of industry experience, he is involved in Managing Client Relations, Sales and Strategic Planning at Aress Software. RAVI NAMBIAR - HR MANAGER He brings to this organization more than 7 years of rich industry experience in Operations Management, Resource Management and Employee relations and is able to relate to the mentioned areas in giving a firm base for the client satisfaction and company growth. |
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