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Customer Support Associates
Location: Mumbai
If you have 6-24 months of contact center
experience and a flair for customer service /
telesales then you may be the one we are looking
for. Fresh college graduates with similar skills
may also apply.
You should:
1) Be prepared to work in shifts, including
night shifts.
2) Have strong working knowledge of computers
and a keen interest in the Internet.
3) Exceptional spoken and written communication
skills in English.
4) Be quick to learn, and have a passion for
exceeding customer expectations. |
Team
Leader
Location: Mumbai
If you have demonstrated people management
skills, with experience in a call center
environment and are looking to independently
head a team in 2-3 years, then you may be the
one we are looking for.
You should:
1) Be an excellent team player with the ability
to lead cross-functional teams.
2) Have 4-7 years of Call Centre experience in
the services industry with at least 2 years in a
supervisory capacity
3) Have excellent communication skills, both in
written and spoken English.
4) Be computer and Internet savvy with
analytical skills and a flair for numbers.
5) Be open to working in night shifts.
6) Have an orientation for Customer Service. |
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Operations
Manager
Location: Mumbai
If you have demonstrated people management
skills, with experience in a call center
environment and are looking to independently
head a business unit in 2-3 years, then you may
be the one we are looking for.
You should:
1) Be an excellent team player with the ability
to lead cross-functional teams.
2) Have 4-7 years of Operations experience in
the services industry with at least 2 years in a
managerial capacity
3) Have excellent communication skills, both in
written and spoken English.
4) Be computer and Internet savvy with
analytical skills and a flair for numbers.
5) Be open to working in night shifts.
6) Have an orientation for Customer Service.
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Trainers
Location: Mumbai
If you have a way with people, one who has the
ability to coach, counsel and motivate then you
may be the one we are looking for.
You should:
1) Have excellent communication skills, both in
written and spoken English.
2) Be able to conceptualize, create and
independently deliver training modules.
3) Take regular feedback and implement timely
corrective action.
4) Be open to working in night shifts.
5) Have an orientation for Customer Service.
6) Have experience ranging from 6 months to 4
years.
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