®™  SERVICES INBOUND CUSTOMER SERVICE Within our Inbound Customer Services, we offer the following * Technical Support/ Help desk * Product Information Requests * Billing queries * Refund Requests * Sales and order fulfillment Our niche domain in Inbound Customer Support is for the Online Pharmacies Industry. We handle re-orders, providing delivery status and processing cancellations and refunds which is a must in this domain to avoid the high charge backs and subsequently the higher margins you would have to pay to your payment processors. Customer Satisfaction does not only result in intangible benefits over a period but actual savings by avoiding all kind of legal hassles. OUTBOUND CALL SERVICES The goal of every company should be to transform prospects into long term customers - individuals or organizations from whom you can get repeat business. Rhombus specializes in helping you grow your brand by generating leads from companies nationwide. We provide Appointment setting and Lead generation services for almost any industry. We will need a script which will be sufficient for us to invoke enough interest in the prospective customer to meet up with you. * Telemarketing services * Lead generation / qualification * Collections * Promoting new services or products   EMAIL & CHAT SUPPORT XLCOMM GLOBAL SERVICES ®™ also provides customers with email and chat support services We guarantee exceptional quality responses and our thriving customer relationships are proof of the same. If you already do not have a chat system, we can integrate a third party tool for you and get you going in no time. BACK OFFICE SERVICES Data Digitization, Transcription, Web Research, Data Entry are some of the processes we do under this umbrella. Some of the services we are working on currently includes * Financial Transaction Processing * Video Codes Management - Copying from one site to another site * Insurance Claim Data Entry * Transcription of Voice Recordings